Shipping policy

 

Thank you for supporting NurseStrong — a small nurse- and family-owned business. Every order truly means a lot to us.

Below is an overview of our order processing and shipping timelines.

 

Compression Sock Orders

Compression socks are packed and shipped directly by our small team in Houston, Texas.

We often ship orders within 1–2 business days, but our standard processing window is within one week, especially during promotions, holidays, or restock periods.

Once shipped, orders are delivered via USPS Ground Advantage, which typically arrives within 2–5 business days, depending on your shipping address and local USPS operations.

Please allow 24–48 hours for tracking updates to appear, as USPS tracking does not always update in real time.

 

Apparel Orders

All apparel items are fulfilled through our third-party fulfillment partner.

We take about 1-7 business days to fulfill your orders before shipping. Shipping speed and price depends on product type and destination.

96% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.

You will receive a tracking number by email once your order ships.

Enjoy FREE Shipping for all US orders above $100.



Here are our estimated shipping delivery times: 
USA: 3-4 business days
Canada: 6-10 business days
World: 10-20 business days


International shipping: 
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.


Packages Marked Delivered but Not Received

If your tracking shows delivered but you cannot locate your package, we recommend:

  • Check with neighbors or household members – Sometimes, packages are left with a neighbor or at a different entrance.
  • Look around your property – Carriers may leave packages in a secure location, such as a side door, porch, or mailbox area.
  • Contact the carrier – They may have additional delivery details and can help track down the package.
  • Wait an extra day or two – Occasionally, packages are marked as delivered but arrive shortly after.

Once a package is marked delivered by the carrier, NurseStrong is not responsible for lost or stolen packages. However, if the package is returned to us, we will gladly resend it.

If the shipping address was correct, get in touch with us at hello@nursestrong.co making sure you quote your order number. We'll see what can be done.

 

Shipping Delays

While we do our best to ship orders as quickly as possible, delivery timelines are handled by USPS and our fulfillment partners and may occasionally be affected by weather conditions, holidays, or carrier delays outside of our control.

We truly appreciate your patience and support.